MeRuWASCO is committed to transparency and accountability. This page provides access to our key institutional documents, annual reports, regulatory submissions, and customer-facing forms.
Publications & Downloads
Annual Reports & Financial Statements
Annual reports will be uploaded here. Contact our offices for the latest financial statements.
Policies & Charters
- Customer Service Charter — Available at our offices
- Data Protection Policy — Available at our offices
- Procurement Policy — Available at our offices
Customer Forms
- New Water Connection Application Form
- Change of Account Name Form
- Billing Dispute / Complaint Form
- Supplier Pre-Qualification Form
Contact our offices or Customer Care to request any of the above forms: 0757227115 | customercare@meruwasco.co.ke
Water Quality Reports
MeRuWASCO conducts regular water quality tests in accordance with KEBS KS 459 potable water standards. Results are available upon request from our offices.
Gallery
Photos of our infrastructure works, community events, and WASH activities are published on our social media pages. Follow us for real-time updates.