Effective Date: May 2026
Meru County Rural Water and Sanitation Company Limited (MeRuWASCO) is committed to protecting the privacy and personal data of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Kenya Data Protection Act 2019.
Information We Collect
- Account information — Name, address, ID number, and contact details when you apply for a water connection or open a customer account.
- Billing information — Meter readings, payment records, and account history.
- Contact form submissions — Name, email, and message content when you contact us through our website.
- Website usage data — Anonymous usage statistics via our website analytics.
How We Use Your Information
- To manage your water account and provide customer services
- To process payments and send billing statements
- To respond to enquiries, complaints, and service requests
- To comply with regulatory obligations to WASREB, WRA, and the County Government
- To improve our services
Data Protection & Security
We store personal data securely and limit access to authorised personnel only. We do not sell, rent, or share your personal data with third parties except where required by law or with your explicit consent.
Your Rights
Under the Kenya Data Protection Act 2019, you have the right to access, correct, or request deletion of your personal data held by MeRuWASCO. Contact us at info@meruwasco.co.ke or P.O. Box 467, Meru.
Contact
Data Controller: Meru County Rural Water and Sanitation Company Limited
P.O. Box 467, Meru, Kenya
Email: info@meruwasco.co.ke
Phone: 0757227115